Download All: Compress each chat thread in the current search results as a ZIP file. Download: Download messages for the associated 1-on-1, group, or channel chat conversation as a CSV file or as HTML (Include attachments and CSV). View: View messages for the associated 1-on-1, group, or channel chat conversation. Use these options to view or download messages:. (Optional) Enter a user's name or email to search for messages sent or received by a specific user. Note: You can choose a time period of up to 30 days, or up to 1 year if searching by a specific user. Specify a time period using the Start Date and End Date fields. Click the User Activity Reports tab, then click Chat History. In the navigation menu, click Account Management, then Reports. Account owners can allow other admins or users on the account access to the chat history by adding the Chat history permission using role-based access control. Note: By default, only the account owner has access to group messaging archives through the Chat History report. Messages can be saved on Zoom's Cloud for up to 10 years. Select the amount of time you would like to save chat messages for, then click Save. If a verification dialog appears, click Enable to verify the change. Under Storage, click the Set retention period for messages and files in Zoom's cloud toggle to enable or disable it. In the navigation menu, click Account Management then Account Settings. Sign in to the Zoom web portal as an account owner or admin. How to enable or disable message archiving Note: If a user switched from a free account to a paid account, account owners and admins can only access chat history from the time that the user became a paid account. Zoom mobile app for Android or iOS: Global minimum version or higher. Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher. 
Advanced chat encryption disabled. If enabled, there are limitations to the chat history tool. Pro, Business, Education, or Enterprise account. Prerequisites for viewing stored chat messages 
How to view and download stored messages.How to enable or disable group messaging archiving.Chats sent or received by internal or external users, including a notification for when a file was sent but restricted based on file transfer controls set up by an admin (admins will not be able to view the file if its access was restricted).Code snippets (downloads in a ZIP file)Īdditionally, you can view the following chat types in the Chat History report:.Chat messages are archived and stored on Zoom’s cloud leveraged AWS DynamoDB, and can be stored up to 10 years.Īccount owners, admins, or other users with privilege to access Chat History can view and locally download all messages sent and received by users in the Chat History report, including: Account owners and admins can view chat history for users on their account if chat cloud storage is enabled.
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